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What is Cash On Delivery (COD)?
Quick Summary Cash On Delivery (COD) is a payment method where the buyer pays for goods in cash (or via supported payment methods by the courier) at the time of delivery instead of paying in advance. It helps reduce trust issues for bu...
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How much does COD service cost?
Quick Summary EasyParcel Cash On Delivery (COD) service fees generally cost RM5 to RM10 or 3%-4% of the COD amount, whichever is higher, depending on the courier partner. For example, J&T Express charges RM7 or 4%, while Flash Expr...
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How to create COD shipment on EasyParcel?
Quick Summary To create a Cash On Delivery (COD) shipment on EasyParcel, log in, navigate to "Send Parcel," and input parcel details. Select a courier supporting COD (e.g., J&T, DHL eCommerce), activate the "Cash On ...
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How to get my COD settlement amount?
Quick Summary To get your Cash On Delivery (COD) settlement amount on EasyParcel, verify your account, navigate to the COD Settlement page under the Cash On Delivery tab, and click Withdraw when the parcel status changes to "To Re...
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How to get the COD invoices and statements?
Where can I get the COD Payout Statement/COD Invoice? You can download the COD invoice via the ‘COD Settlement‘ page. A section dedicated to COD invoice is located on the far right section of the page – click on your parcel’s invoice t...
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What does each status mean under the ‘COD Settlement’ page?
Status indicates the stages that your COD order is under. Understand what each important status means by referring to this table: Status Description Pending COD settlement enters this status when: 1. After you’ve purchased a COD shi...
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Is there a minimum or maximum amount limit for Cash on Delivery (COD)?
Yes, there is. The minimum and maximum amount limit for COD varies depending on our courier partners. Find out the COD amount limit for each courier below. Once you choose your preferred courier, you may start creating COD shipments ...
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What do I need to verify my account to withdraw the COD settlement amount?
Quick Summary To verify your EasyParcel account and withdraw Cash On Delivery (COD) settlement amounts, you need to complete an eKYC process using your National Registration Identity Card (NRIC) or passport. Upload clear photos of your...
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When will my COD amount be released into my bank account after requesting a withdrawal?
Once a withdrawal request is made, the EasyParcel team will process your request, and payouts will be released to your bank account within 3–4 working days. Note: COD charges will be deducted from the total amount directly.
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When am I able to request a withdrawal for my COD amount?
Ready to withdraw your settlement amount? It’s really easy with EasyParcel. But before we dive into the simple steps, make sure you have verified your account so you can request a COD withdrawal. This verification helps us maintain the ...
